Speech Analytics Market By Global Industry Size, Share, Trends, Opportunity and Forecast, 2025 | TechSci Research

According to TechSci Research, Global speech analytics market is  projected to grow at a CAGR of over 10% during 2020 - 2025. Growth in the market is driven by rising adoption of analytical solutions by agencies and corporates. However, high investment cost and complex application system integration are negatively impacting the market growth. Moreover, integrating speech analytic tools with predictive analytics is expensive and further restricts the growth of market. The global speech analytics market is segmented based on component, deployment, organization, application, end-user, and region. Based on component, the market can be categorized into service and solution. The service segment is expected to dominate the market over the next few years.

Based on end-user, the market can be fragmented into BFSI, Government & Defense, Retail and eCommerce, Travel and Hospitality, Healthcare and Life Sciences, Energy and Utilities, Media and Entertainment, Travel and Hospitality, Telecommunications and IT, and Others. In 2019, Telecommunications and IT segment accounted for the largest market share, followed by BFSI and Healthcare & Life Sciences segments.


Regionally, the speech analytics market has been segmented into Asia-Pacific, North America, South America, Europe, and Middle East & Africa. Among these regions, North America is expected to dominate the global speech analytics market majorly due to increasing improvements in the region’s IT infrastructure.

The major players operating in the global speech analytics market include ASC Technologies, Avaya Inc, Calabrio Inc., Call Miner, Clarabridge, GemaTech Ltd, Genesys, New Voice Media, Nice Systems, OnviSource Inc, and Verint, among others. Major companies are developing advanced technologies in order to stay competitive in the market. Other competitive strategies include mergers & acquisitions.

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Years considered for this report:

Historical Years: 2015 - 2018

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2021 - 2025

Objective of the Study:

  • To analyze and estimate the market size of global speech analytics market from 2015 to 2018.
  • To estimate and forecast the market size of global speech analytics market from 2019 to 2025.
  • To classify and forecast global speech analytics market-based component, deployment, organization, application, end-users, company and regional distribution.
  • To identify dominant region or segment in the global speech analytics market.
  • To identify drivers and challenges for global speech analytics market.
  • To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in global speech analytics market.
  • To identify and analyze the profile of leading players operating in global speech analytics market.
  • To identify key sustainable strategies adopted by market players in global speech analytics market.


    TechSci Research performed both primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of service providers across the globe. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research could include the service providers which could not be identified due to the limitations of secondary research.

    TechSci Research calculated the market size of global Speech Analytics market using a bottom-up approach, wherein data for various end-user segments was recorded and forecast for the future years. TechSci Research sourced these values from the industry experts and company representatives and externally validated through analyzing historical data of different segments for getting an appropriate, overall market size. Various secondary sources such as company websites, news articles, press releases, company annual reports, investor presentations and financial reports were also studied by TechSci Research.

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    Key Target Audience:

    • Speech Analytics players and other stakeholders
    • Government bodies such as regulating authorities and policy makers
    • Organizations, forums, and alliances related to speech analytics
    • Market research and consulting firms

    The study is useful in providing answers to several critical questions that are important for the industry stakeholders such as service providers, suppliers and partners, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.

    Report Scope:

    In this report, global speech analytics market has been segmented into following categories, in addition to the industry trends which have also been detailed below:

    • Global Speech Analytics Market, By Component: 
      • Service
      • Solution
    • Global Speech Analytics Market, By Deployment:
      • Cloud
      • On-premises
    • Global Speech Analytics Market, By Organization Component:
      • SMEs
      • Large Enterprises
    • Global Speech Analytics Market, By Application:
      • Call monitoring
      • Customer Experience Management
      • Agent Performance Monitoring
      • Sales Performance Management
      • Competitive Intelligence
      • Risk and Compliance Management
      • Others
    • Global Speech Analytics Market, By End-user:
      • BFSI
      • Telecommunications and IT
      • Government & Defense
      • Retail and eCommerce
      • Travel and Hospitality
      • Healthcare and Life Sciences
      • Energy and Utilities
      • Media and Entertainment
      • Travel and Hospitality
      • Others
    • Global Speech Analytics Market, By Region:
      • North America
        • United States
        • Canada
        • Mexico
      • Europe
        • Germany
        • France
        • United Kingdom
        • Italy
        • Spain
      • Asia-Pacific
        • China
        • Japan
        • India
        • Philippines
        • South Korea
      • Middle East & Africa
        • South Africa
        • Saudi Arabia
        • UAE
        • Kuwait
      • South America
        • Brazil
        • Argentina
        • Colombia

    Competitive Landscape

    Company Profiles: Detailed analysis of the major companies present in global Speech Analytics market.

    About TechSci Research

    TechSci Research is a leading global market research firm publishing premium market research reports. Serving 700 global clients with more than 600 premium market research studies, TechSci Research is serving clients across 11 different industrial verticals. TechSci Research specializes in research-based consulting assignments in high growth and emerging markets, leading technologies and niche applications. Our workforce of more than 100 fulltime Analysts and Consultants employing innovative research solutions and tracking global and country specific high growth markets helps TechSci clients to lead rather than follow market trends.

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